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Right of withdrawal and customer warranties

Simple and safe returns

Right of Withdrawal

Pursuant to art. 64 of Legislative Decree 206/2005, the CUSTOMER has the right to withdraw from the purchase contract for any reason and, consequently, to return the goods purchased and has the right to obtain reimbursement of the cost incurred, by filling in the RETURN FORM, and by observing the procedures described below.

The right of withdrawal is legitimately exercised when it meets the following conditions:

a- The Return Form must be correctly filled in and sent to the Seller within 7 working days of receipt of the products;

b- the products must not have been used, worn or damaged;

c- the products must present a label with an identification batch and expiry date still intact;

d- if the products to be returned have been purchased with a single order, they must reach the Seller with a single shipment, otherwise the Company has the right to refuse the return;

e- the returned Products must be delivered by a Courier (by insured shipment) within 7 working days from the date of receipt of the Products;

f- in the case of premium operations or combined promotional sales, in which the purchase product is associated with another product that is sold at a discounted price (or given to the client free of charge), the right of withdrawal will be legitimately exercised with the return of both products purchased (as the second product is considered an accessory of the first one).

To exercise the right of withdrawal, the CUSTOMER, without explanation and without penalty, shall  send within 7 working days from the day of receipt of the merchandise, the return form or, in any case, a communication indicating the willingness to withdraw from the contract.

The RETURN FORM or other equivalent written communication may be sent by registered letter with acknowledgment of receipt, to the company Airbag Professional S.r.l. - Address: Via Louis Pasteur, 4 - 40017 San Giovanni in Persiceto (BO) or by email to info@airbagprofessional.com within the aforementioned period of 7 days.

In the event that communications are used by telegram or fax, such communications must be followed by a confirmation by registered letter with acknowledgment of receipt to be sent to the above address within the following 48 hours.

At the same time as sending the notice of withdrawal, the CUSTOMER must take steps to return the goods to the Company, using a courier of his choice that insures of the goods against the risks of damage and theft.

The goods must be returned intact and carefully packed in the original packaging, complete with all accessories and with the identification tag still permanently attached. In order to limit damage to the original packaging, it is advisable to put the goods in a second, larger box.

Shipping costs related to the return of the goods are charged to the CUSTOMER. The CUSTOMER must insure the goods against theft and transport damage, for the value indicated in the invoice, bearing the relative costs, thus guaranteeing the return of the goods to the Selling Company and observing the essential condition for the legitimate exercise of the right of withdrawal.

The Company is not liable in any way for damage or theft/loss of goods returned by uninsured shipments. The Company will refund the price of the goods for which the CUSTOMER has exercised his or her right of withdrawal on condition that, together with the goods, still provided with the identification tag connected permanently, the return form is returned correctly filled in.

Without prejudice to any further costs of repairs, the Company will refund the full amount paid by the CUSTOMER at the time of purchase of the goods, within 30 days from the date on which the Company became aware of the exercise of the right of withdrawal, provided that the goods have been shipped in the manner and timing indicated above, the refund will be made by crediting the amounts to the current account indicated by the customer on the RETURN FORM.

The right of withdrawal is automatically forfeited if the conditions above are not respected. In case of forfeiture of the right of withdrawal, the Company will return to the sender the goods purchased (if received, and in its possession), charging the same shipping costs.